In addition to possessing the necessary skills for the NVQ and SVQ in Beauty Therapy, it is also important with a client facing job to consider communication skills.
In this short clip we see a Beautician first reacting very badly to a condition the client has, then causing alarm in front of other customer and finally scaring her perspective client, as well as being rude, and not fully informing them of the situation leading to misunderstanding and worry for the client.
Communication skills are very important in Beauty Therapy as Customer service will be key to client retention. Discuss this clip with your students and identify each occurrence of bad practice and discuss with your candidates what they might do in this situation.
For more free sample, videos and information about Heinemanns S/NVQ in Beauty Therapy Level 1, visit us now at http://www.pearsonschoolsandfecolleges.co.uk/FEAndVocational/HairBeautyAndHolisticTherapies/BeautyTherapy/Level1(NVQSVQ)CertificateinBeautyTherapy/Level1(NVQSVQ)CertificateinBeautyTherapy.aspx
Duration : 0:1:8
In contrast to our NVQ bad practice video, you can see here how the Beauty Therapist should have dealt with the client.